Returns

Returns Policy

We want you to feel confident when ordering from Valorente.
If your order is not right for you, you may request a return within 30 days of delivery, subject to the conditions below.

Return eligibility

To qualify for a return, the item must:

• be returned within 30 days of delivery

• be unused, unworn, and unwashed

• be in its original condition

• be returned with original packaging where reasonably possible

Returns that do not meet these conditions may be refused.

Non-returnable items

We do not accept returns for:

• items that have been worn, washed, damaged, or altered after delivery

• items returned outside the 30-day return period

• items that are no longer in original condition

• personalised or custom-made products, where applicable

Return shipping costs

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us at support@valorente.nl as soon as possible.
To help us review the issue, include your order number and clear photos of the item.

How to request a return

To request a return, please contact:
support@valorente.nl

Please include:

• your order number

• the item(s) you wish to return

• the reason for the return

Once your request has been reviewed, we will provide further return instructions.

Refunds

After your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within a reasonable number of business days.

Please note that your bank or payment provider may need additional time to process the refund.

Contact

For any return-related questions, please contact:
support@valorente.nl